Acquiring latitude/longitude from the map software
Go to the Customer view (or the Site view if it exists with your
Service Location Mode.
Select one or items, open the
context menu, and select
Lat Lon from Address. The map software will attempt to use the address
to compute the latitude / longitude for each item. This is not a 100% solution.
Problems may include...
If your Customer (or Site) has multiple Services, then the Service
must be set up to inherit the latitude / longitude from the Customer
(or Site), this is the default.
The address format that you entered is not recognised by the map software.
The map software database is not complete for all addresses, especially
For a large property, the pickup location can be rather distant from the
coordinates computed by the map.
You can review your results by selecting any item that you computed the
latitude / longitude for and viewing the location on a map. Select the item,
click the edit button on the toolbar, and click Map Address.
Note: You may want to set up a
default starting position and zoom
for the map.
You will see a map with a gun site showing the location that was
derrived from the address as follows...
The command indicated by #1 can be used to set the latitude / longitude. You
click the indicated button, and then click the map at the proper Service
location. You will need to click the command button again to select another
latitude / longitude.