Please help me help you.
Try to include as many of these items as are appropriate to your situation...

• What version of the Loadman Fleet Manager are you running.
• What are you trying to accomplish.
• What is going wrong. Provide any error messages that you see.
• If you have a multi-computer setup, is the error on a Satellite or the Master?
• Exactly what steps did you take leading up to the problem.
• Can the problem be reproduced? If so, make sure that you provide the exact sequence of steps that I will need to reproduce the problem.
• Tell me anything else that might give me a clue.
• If you are having crashes, performance problems, or install problems; please describe your computer. What is the operating system, is it up to date with patches and service packs, how much RAM does it have, what is your screen resolution.